Privacy Policy

This Privacy Policy explains how SHIP TIME LLC, doing business as Fiber and Internet (“Fiber and Internet,” “Company,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit Fiber and Internet.com, submit a form, call us, text us, email us, interact with our advertisements, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

 

1. Company Information

Company Name: SHIP TIME LLC
Website: Fiber and Internet.com
Phone: (800) 391-3592
Email: contact@fiberandinternet.com
Address: 9950 Westpark Drive, STE 326, Houston, Texas 77063

Fiber and Internet helps customers compare available internet, fiber, cable, wireless, satellite, and related connectivity services from third-party providers. We may help customers check service availability, compare plan options, request quotes, and submit service inquiries.

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2. Information We Collect

We may collect personal information that you voluntarily provide to us when you visit our website, complete a form, request a quote, call us, text us, email us, respond to an advertisement, or otherwise communicate with us.

The information we collect may include:



Full name


Phone number


Email address


Service address


Mailing address


ZIP code


Current internet provider


Desired internet speed or plan


Preferred installation date or availability


Communication preferences


Information submitted through website forms


Information submitted through Facebook, Instagram, Google, or other lead forms


Call notes, inquiry details, and customer support notes


Order or service request information


Any other information you choose to provide



We may also collect limited technical information when you visit our website, such as browser type, device type, IP address, pages visited, time spent on the website, referral source, and general website activity..

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3. How We Collect Information

We may collect information through the following methods:



Website contact forms


Quote request forms


Online lead forms


Facebook and Instagram lead forms


Google advertisements or lead forms


Phone calls


Text messages


Email communications


Chat or messaging tools


Customer service interactions


Cookies and similar tracking technologies


Referral sources or marketing partners


Third-party service providers used to operate our website and communication systems



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4. How We Use Your Information

We use the information we collect to provide, improve, and manage our services.

We may use your information to:



Respond to your internet service inquiry


Check plan availability at your service address


Compare internet service options


Contact you about available plans, pricing, installation, and promotions


Help submit or coordinate service requests


Communicate with you by phone, text message, email, or other channels


Follow up on incomplete inquiries


Provide customer support


Confirm order or appointment details


Send reminders or service-related updates


Improve website performance and user experience


Analyze advertising and lead generation performance


Maintain business records


Comply with legal, regulatory, or contractual obligations


Prevent fraud, misuse, or unauthorized activity



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5. Customer Consent to Contact

By submitting your information through our website, advertisements, online forms, social media forms, phone calls, text messages, or other communication methods, you authorize Fiber and Internet, SHIP TIME LLC, and our representatives to contact you regarding your inquiry.

We may contact you by:



Phone call


Text message


Email


Voicemail


Online message


Other reasonable communication methods



These communications may include information about internet service availability, plan options, pricing, installation, order status, appointment reminders, customer service, and related offers.

You confirm that the contact information you provide is accurate and that you are authorized to provide it.

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6. SMS/Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages, you consent to receive SMS or MMS messages from Fiber and Internet related to your inquiry or services.

Text messages may include:



Responses to your internet service request


Plan availability updates


Quote or pricing information


Appointment reminders


Installation updates


Order status messages


Customer support messages


Follow-up messages regarding your request


Promotional or marketing messages, where permitted by law



Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After you reply STOP, we may send one final confirmation message confirming that you have been unsubscribed.

For assistance, reply HELP or contact us at:

Phone: (800) 391-3592
Email: contact@fiberandinternet.com
Website: Fiber and Internet.com

Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

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7. How We Share Information

We may share your information only as necessary to provide services, respond to your inquiry, operate our business, or comply with applicable laws.

We may share information with:



Internet service providers


Authorized dealers or service partners


Installation or order support partners


Customer service providers


Website hosting providers


CRM and lead management platforms


Email and SMS communication platforms


Payment or billing processors, if applicable


Marketing and advertising platforms


Analytics providers


Legal, compliance, or regulatory authorities when required



We do not sell personal information for money.

We do not share mobile opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes.

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8. Third-Party Internet Providers

Fiber and Internet may assist customers with services offered by third-party internet service providers. If you choose to proceed with a provider, your information may be shared with that provider or its authorized representatives to check availability, process your request, confirm eligibility, schedule installation, or complete an order.

Third-party providers have their own privacy policies, terms, conditions, billing practices, and data handling procedures. We are not responsible for the privacy practices of third-party providers.

You should review the privacy policy and terms of any provider before purchasing or activating service.

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9. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality, measure traffic, understand user behavior, and improve advertising performance.

These technologies may collect information such as:



Browser type


Device type


IP address


Pages visited


Time spent on pages


Referral source


Ad interactions


General website activity



We may use this information to improve our website, measure campaign performance, and provide a better user experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

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10. Advertising and Marketing

We may use your information to provide relevant marketing communications, follow-ups, and service-related offers.

We may advertise through platforms such as:



Google


Facebook


Instagram


Other digital advertising platforms



If you submit information through a social media or advertising platform, your information may also be governed by that platform’s privacy policy.

You may opt out of marketing emails by using the unsubscribe instructions in the email or by contacting us directly at contact@ustxtraders.com.

You may opt out of SMS messages by replying STOP.

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11. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.

However, no website, internet transmission, storage system, or communication method is completely secure. We cannot guarantee absolute security of your information.

You are responsible for ensuring that any information you submit is accurate and that you use secure devices and networks when communicating with us.

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12. Data Retention

We may retain personal information for as long as necessary to:



Respond to your inquiry


Provide services


Maintain customer support records


Manage business operations


Comply with legal obligations


Resolve disputes


Enforce agreements


Maintain marketing and communication records where permitted



When information is no longer needed, we may delete, anonymize, or securely store it in accordance with our business practices and legal requirements.

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13. Your Privacy Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, contractual, and business recordkeeping requirements.

You may also:



Opt out of SMS messages by replying STOP


Request help by replying HELP


Unsubscribe from marketing emails


Ask us to update incorrect contact information


Request that we stop contacting you for marketing purposes



To make a request, contact us at:

Email: contact@fiberandinternet.com
Phone: (800) 391-3592

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14. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Our website may not respond to all Do Not Track signals because there is currently no uniform industry standard for how such signals should be interpreted.

You may control certain tracking preferences through your browser settings, cookie settings, or advertising platform settings.

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15. Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

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16. Third-Party Links

Our website may contain links to third-party websites, provider websites, partner pages, payment pages, or promotional offer pages.

We are not responsible for the privacy practices, content, security, policies, or practices of third-party websites. Visiting third-party websites is at your own risk.

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17. California and State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws. These may include the right to request access, correction, deletion, or information about how your personal information is used or shared.

If you believe you have privacy rights under your state’s law and would like to submit a request, please contact us at:

Email: contact@fiberandinternet.com
Phone: (800) 391-3592

We may need to verify your identity before processing certain privacy requests.

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18. No Sale of Personal Information

Fiber and Internet does not sell personal information for money.

We may share information with service providers, business partners, or internet service providers as necessary to respond to your inquiry, check service availability, process service requests, operate our website, or provide customer support.

Mobile opt-in data and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

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19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

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20. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

SHIP TIME LLC
Address: 9950 Westpark Drive, STE 326, Houston, Texas 77063
Phone: (800) 391-3592
Email: contact@fiberandinternet.com
Website: Fiber and Internet.com